Flip

I have been with Flip for sometime now. At the beginning they were good & I had several queries that were answered promptly. Now they don't even bother to answer at all.

Flip is the only ISP I've came across doesn't provide real IP (not static ip) to their customers. In another word, if you need port-forward function you better reconsider.

We left Flip because we've moved into a house with Fibre and they don't provide it.

When I joined, Flip were rather good at sorting issues with their network promptly. Their takeover of my line from my previous ISP (Vodafone) was seamless. However, since then, I have had ongoing issues with speed, connectivity, reliability, billing and help of ANY kind from their Desk. We have had Chorus out to check our lines and they found nothing wrong with the phone wiring in our house (at a cost of $250) It took Flip TWO WEEKS of us having a dead landline to organise Chorus to come and check it - and they demanded upfront payment of $250 in case the fault was internal. Issue was in the grey pole by the road, so we were due a refund, that took two weeks, four emails and three phone calls to get. Emails about sluggishness are STILL passed off as being internal - even though Chorus gave it a clean bill of health, the router is new, the splitter is new and a hard-wired one. Router will drop connection every few weeks and then have difficulty reconnecting unless I change to ADSL1. After a couple of weeks, I can put it back on ADSL2 and (most times) get a reconnection, but not always. Router racks up many bad packets. Bad line? Chorus have tested it AGAIN - no issues. Issue must be at their end, but even me telling them what they can do to fix it (as I work with this technology for a living myself), gets a deaf ear until I go through the Page One tactics of their Desk, that never fix the issue. Hopeless. When trying to speak to someone about the competition's deals vs what I pay, I get told to choose one of the other 'deals' they have, which give me less than I have now and at the same price and come with a "don't you dare move or we will charge you" contract for a year. Sod that. My plan has gone up three times since I joined them 3 years ago and I will be going with fibre as soon as it goes past my gate......and with a different ISP. ...read more

My sister tried to close an account with flip, it is proving to be virtually impossible. We moved into a new flat, flip told us their service was available at our new address. After a week of hassle they finally told us that their service is unavailable at our location. My sister tried to cancel the account numerous times, flip still haven't cancelled the account. They continue to charge her for a service they are not providing. I would not recommend opening an account with theses guys unless you want to be stuck with them forever. ...read more

These guys are friendly helpful and cost effective.

The only reason I am changing is to get Fibre. Have been with Flip 5 years awesome service, only not offering Fibre

Flip Broadband are useless they wouldnt even tell me how to update my modem. They have no support you cant find a contact number for them and the actual speed of the internet is rubbish

not bad value, but speed drops to veeery slow quite regularly. I'm in Auckland

they are ok,but im paying for VDSL2+ and im getting slow speeds,very hard to stream anything...very dissapointed.