Orcon

Great service with an even better rate.

Didn't know I am just getting a ADSL line instead of fibre. Have always thought ADSL is only temporary until Fibre is connected. Should have mentioned clearly before sign up.

Did not sign up with them in the end and moved to a different provider. I had trouble through sign up as they did not process my order in a timely fashion. They sent an automatic email saying I would receive an email with my order details within 1-2 days, it's been 7 and I never received one. I called them on the 03/01 asking if we were on track to getting my order complete on the 08/01 as I will be working from home some times and need internet, I was told my order had not been progressed so they would escalate it. I then called back again on the 04/01 where I spoke to another person who said that I could not get it as the previous tenants had not disconnected their service and this needed to be done first. I said this wasn't what I was told yesterday and he said he would speak to the fibre installation company, after speaking with them and calling me back I was told that I needed a fibre line to be installed into my property before I could get anything which meant that I would not receive fibre on the date required. After this I said I was cancelling as I had been misled twice.
Funny enough my new provider confirmed there was a line in my property and that it could be completed by remote activation and they will send a router out within 24 hours for connection to be completed ready for my move in date. ...read more

Quite surprised what an excellent installation they did, super speedy and efficient and the customer service guy was a kiwi (even better) and extremely switched on

Upgraded from the Genius plan and have had constant outages on our Ethernet connection. Had Geeks on Wheels in for support as this was insufficient through Orcon. They conveyed that the modem was low spec and prone to drop outs. They dont track client comments as they constantly ask the same questions when giving advice.

The issue with Orcon is that when something goes wrong, their Help Desk (until very recently) was in the Philippines and the accent made understanding really difficult. Add to that, the American-style way of telling callers what they are doing at every step of the process instead of just getting on with it and not wasting our time.
We had excellent service from Orcon when our new fibre was installed and we couldn't get wi-fi throughout the new house but I had to make many visits to their HO in Takapuna and complain loudly to get that help. ...read more

This company advertises 3 months fre vdsl till fibre is connected. All for $79. To my surprise I received a bill for $94 within a week. Took me 11/2 hours to get this corrected. Not a great start. My vdsl is also slower compared to my previous adsl. Orcon tells me they can't do anything to fix this.

Aghast. Third parties let this provider down. Delivery of modem - terrible. Chorus connected the wrong house.

Great, very happy, I had a few questions and they were able to help me right away. Easy to set up, they do it all for you! I applied Wednesday and will be connected on Monday, less than a week! Thanks, will surely recommend

Broadband compare offered us a great deal with orcon. They have been really supportive in setting us up!