Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.2
Features 5.5
Value 4.9
Average from 255 reviews
Showing 1-5 of 267 items.
2019-07-11 18:00:16
Richard Raea 5.8
Vodafone was reliable enough, there was a time when it was impossible to get technical support but they've improved. My new deal seems to pretty good compared with the offers from Vodaphone.
Pros
Hmmm
Cons
pricey
2019-07-08 15:49:47
Leo Schippers 9.6
Tried to upgrade to fibre and was put on hold indefinitely...so we move on :-)
Pros
Good connection, speedy no issues
Cons
horrific website and service
2019-07-06 15:19:21
Simon James 4.8
We were initially with Xtra and Clearnet. We switched to Vodafone approximately 10 years ago. We were very satisfied with Vodafone for some time but found their online customer services deteriorated to the point where we have decided to switch to a local provider.
Pros
Excellent at billing regularly and penalising you if either your Broadband bill or Cellphone Bill is overdue by a day or two. Our internet is toggled to one of our cellphones. Tough, not negotiable. Very thorough website with all the bells and whistles, but for the layman, not user friendly. ...read more
Cons
The total lack of support for email was the final straw. We were advised to use an internet based email. Shortly after so doing we had difficulties, within our settings, in sending emails. The Ninjas advised us that Vodafone no longer had the expertise to assist us. ...read more
2019-07-04 12:26:33
Mike McIntyre 7.2
They used to be great with customer support. Over the last year though I have never been treated so poorly by any service company. Many years ago we switched from ADSL to fibre with VOIP. The switch was not very clean but happened eventually. We had a static IP set up for the connection. Over the years, the static IP changed occassionally, usually when the account was upgraded to a higher speed. The last upgrade though was something quite special. The static IP was changed and the phone line was later disconnected. Over the last 3 weeks I would have spend about 7 hours on hold waiting for an operator to answer. In the ensuing conversations I have been lied to, put on indefinite hold and cut off. The phone line was reconnected but not with the number we had before. I've been told 3 times they would provision the old number back on to the line which not only didn't happen but there was no communication from Vodafone offering an explanation. They should not be considered as a serious ISP. ...read more
Pros
Reliable fibre connection
Cons
Undescribably awful and dishonest customer service
2019-07-01 19:04:06
Brad Aitken 4.2
Poor to get hold of. Waiting days for reply. Terrible support
Showing 1-5 of 267 items.
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