Average from 63 reviews
Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider.
Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network.
Tex Edwards founded 2degrees in February 2001 and provided initial capital. Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.
After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.
We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.
Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.
Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.
We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.
We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.
And this is just the beginning...
** NOTE: The above information has been provided by the ISP or reproduced from their website **
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
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Average from 63 reviews
Back23rd January 2019
Never deliver on any promises
Stephan Hughson29th December 2018
Really good, no issues at all. Only leaving because I can get a better deal elsewhere.
$10 a month off if you have a 2degrees phone.
None really apart from feeling that I could get a better deal elsewhere (then confirming that I could!).
Pritika singh25th December 2018
Worst network ever. Since I have signed up with 2 degrees I have changed the modem many times. They don’t have other options if u your wifi and calls are not working. I regret shifting from spark. Spark gives u data and all your calls are transferred to your mobile so that customers are always provided with the service because we pay full bills. 2 degrees will still charge you though ur broadband is working or not. Totally not happy
Looks like they send old moderms that’s y we always have a problem
Customer service is useless. They can see in their system that internet is not working but wausting our time on laptop and trying to change wires and jackpoints.
Priya23rd December 2018
We have been using 2 degrees from last 5 years for mobile network and broadband. But now when we have shifted to a new house and due to some reason we changed to a different broadband provider, 2 degrees is overcharging us. We rang 2 degrees for their help when we couldnt connect to the internet for our remaining plan days, they sent their technician and problem was found in their modem. After a few days they told us that we had to pay $115 as the technician fee. They did not ...read more
Steve11th December 2018
Quick to connect. 100 / 20 service running as described. Multiple streaming devices running simultaneously, and have a Voip Phone as well.
12 months of reliability. FritzBox is one of the better routers I have been provided.
Kerry9th December 2018
Had my worst experience ever with a broadband provider. They connected me to a service that their tech admitted (after three months of debate about the quality, lack of connection, failing connection) that they could never have provided for my area!
Good cell network, terrible broadband network
customer service absolutely dreadful
Daniela30th November 2018
Not happy with the service overall - about to change provider
Connection & speed have been much more reliable than with previous provider (Vodafone)
Support and communication are poor. Pricing not as competitive anymore
Nirav Patel30th November 2018
Poor customer service. 2 degrees guys lying so don’t trust anymore.
W Symonds21st November 2018
Drops out all the time
Can’t use to many devices at once
Easy change over
marc simmonds16th November 2018
Lovely reading about fibre speeds of 1gbp. Meanwhile we get about 4mbp. Would like satellite internet but 2 degrees will not say when/if they are going to provide it (don't really want to change our email address again).