Trustpower Broadband

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Trustpower Broadband
5.0

total

  • Reliability 5.2

  • Speed 4.9

  • Support 5.6

  • Features 5.0

  • Value 4.6

Average from 77 reviews

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    20 December

    Compare Power and Broadband Bundled Providers

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    12 September

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    Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.

    21 April

    Best Broadband Plans NZ - April 2016

    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.  

    This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.

Trustpower Broadband
5.0

total

  • Reliability 5.2

  • Speed 4.9

  • Support 5.6

  • Features 5.0

  • Value 4.6

Average from 77 reviews

Chris12th January 2019

4.6
Reliability
5
Speed
4
Support
4
Features
5
Value
5

not very helpful been with them a number of years

Mark Smith12th January 2019

2.6
Reliability
2
Speed
3
Support
3
Features
2
Value
3

customer service agents are great once you can get through to one. Getting through is a nightmare. Select * for call back option does not work on voice calls. Weekend covers appalling - 20 mins on hold then gave up. Had to pay postage and handling to get a replacement modem, new one arrived and is the slowest ever. Wifi signal is none existent. Dial up was better than current service!

Pros:

customer service if you can ever get through

Cons:

lots

Steve8th December 2018

5.4
Reliability
6
Speed
8
Support
7
Features
3
Value
3

Networking is done badly, speed is usually good but DNS is not. For billing they assume mail is delivered nearly instantly. Phone socket on modems is disabled.

Pros:

Decent speed

Cons:

Supplied modems have a phone socket but it's disabled, and with my wiring any phone calls disrupt the modem's internet connection.
DNS lookup is very slow, over 10 seconds. Switched to Google DNS servers and had 5 times faster DNS resolution. Technical people are competent and friendly but limited by bad network design. ...read more

Allanah8th December 2018

5.8
Reliability
5
Speed
5
Support
7
Features
7
Value
5

Communication is limited. You are a number only.

Cons:

$5 increase in broadband bill at the end of a 24 month contract and no consultation that the increase was coming.
Speed and Reliability was average, we have to reset our router at least once a week.

Yvonne khoury4th December 2018

5.0
Reliability
8
Speed
2
Support
8
Features
4
Value
3

Wifi is useless we have 2 bars on our mobiles i spent 2 weeks ringing them to fix it they gave another router still no good i gave up trying with them

Pros:

They tried to help

Cons:

Still internet buffering 2 bars on wifi conection what happened to some one calling in to check if its connected properly etc

Jan Saunders2nd December 2018

8.4
Reliability
9
Speed
8
Support
9
Features
9
Value
7

I changed broad band provider due to retirement and cost of living.

Pros:

Good service.

Cons:

Cost.

R Lewis25th November 2018

8.2
Reliability
9
Speed
9
Support
10
Features
5
Value
8

Great service. Was a long time customer but a better deal popped up. No other reason than that to switch

Pros:

Power and internet in one bill
Great customer service
Good 'New Customer' deals

Cons:

Cheaper alternatives available.
Good deals for new customers but offer nothing for current 'off contract' customers

Pania20th November 2018

2.8
Reliability
2
Speed
3
Support
3
Features
3
Value
3

Pretty slow crashes all the time even though bill was paid on time

Pros:

Nothing never fixed the problem

Cons:

Always cut of access after I complained

lorina andrews12th November 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

I had fibre installed over a year ago with modem NF15ACV. My speed has not changed since installation. I queried my speed after installation and was told to file a complaint which I didn't. I am charged on invoice for Ultra Fast broadband however my connection is ADSL at $95. I'm confused whether I am getting what I paid for? My speeds change all the time ranging from 0.76 Mps upload 8.93 Mps to 17.32 upload 23.79 Mps.

John9th November 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

We had VDSL broadband installed at our house. There was constant dropouts(depending on the weather). Speeds above ADSL speed were rarely realised. Constant complaints to customer to customer service returning no improvement. After moving to Vodafone VDSL we now have a stable, reasonably fast broadband considering we are nearly a km from the cabinet.

Pros:

None

Cons:

Two cans with string between them would work better

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