total
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.5
Value 4.8
Average from 217 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?
Here in the third of our SPOTLIGHT series we have outlined the best Vodafone Broadband Deals and some of the key Vodafone Broadband features and benefits.
Looking for an email provider in NZ? We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market. If you need a new email address this article will help.
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
total
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.5
Value 4.8
Average from 217 reviews
Kiel Adlam20th December 2018
Good service but like negotiating with a bulldozer when you have to call service desk.
Very reliable. Had no issues at all in that department and for the most part speed was good.
Value is fine until your contract period is up. Then you're not eligible for the new customer discount making it far from the best deal around.
The call center is a battleground. I had a lot of trouble getting my wall ...read more
Simon Holmes18th December 2018
Good provider just too expensive, managed to get 10x the speed from another provider for the same cost
Reliable
Expensive
George16th December 2018
No problems
Rob 13th December 2018
I had fibre with a land line, in the 2 years that I had the land line, it never worked... I spent many hours on hold trying to get through to the contact centre which was a waste of time. In the end I decided to leave and was warned that i was breaching contract (penalties) but countered that the land line issue was a breach by Vodafone because I had paid for it and never received it. The Vodafone people were awesome and refunded the cost of my landline for 2 years (which in ...read more
The Vodafone Ultra Hub is an ok modem. The online management is pretty good.
The Ultra Hub modem isn't strong enough to get continuous signal upstairs. The service from Vodafone is not good, but is it anywhere?
Bex Brown11th December 2018
Constantly cuts out for no apparent reason. Next to impossible to get anyone to answer their phones and actually help you. Would not recommend at all
Dave Burnham9th December 2018
Broadband reliable.Customer service average.Tech support excellent.
Customer communication regarding billing and end of contract is hit and miss...usually miss
tech support however was excellent.
Daniel Eliahu3rd December 2018
Not sutisfied
Jo Halstead23rd November 2018
Changed because we were moving.
Lindon21st November 2018
Reliable hardly any problems but when there were problems initially they were terrible. Have to talk through call centre in Manilla who just run through a script, wait on hold for 1 hour! Eventually had to get my friend who works at VODAFONE to sort it out through a special internal channel.
Reliable
Fast
Expensive bad deals
Terrible customer service
Alison Holmes 13th November 2018
Not bad overall
Quite good plans
Not very fast at the best of times. Buffers a lot. Slows down and drops off for no reason at times
