Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.6
Reliability 5.7
Speed 5.8
Support 5.1
Features 5.0
Value 6.5
Average from 90 reviews
Showing 16-20 of 90 items.
2021-10-03 18:36:45
Ben Lansdown 5.6
Don't value their customers at all. No reward for bundling with mobile, new customers get better perks and existing customers get lesser perks only when they nag and nag for them. Does what is says on the tin, but really let down by the customer service aspect.
Pros
Cheap fibre that does the job just as well as any other provider.
Cons
No element of customer care. Better off taking advantage of their new customer deals then jumping ship as soon as you can (without getting the penalties).
2021-09-15 12:48:44
Rajeev Wadhwa 8.0
Great
2021-09-14 08:19:53
Michael 7.0
Restricted internet! Recently started to block connection to port 25 anywhere!
Pros
Working most of the time
Cons
Restricted internet!
2021-08-31 13:14:51
Andy 4.0
I was on 4G,
I guess I expected more from 4G but is so slow it feels like being back on dial up!
Pros
Cheap
Cons
4G, So Slow!!!!
2021-08-19 19:14:56
Marshall McMonagle 6.4
Skinny is good value for money if you take up their current 3 months free offer. We have been with Skinny for 1 year and have found the fibre service to be very reliable with hardly any outages that I can recall. Their customer service is not fantastic and every time I have contacted them I don't feel satisfied with the outcome. As we are now out of contract with Skinny and they declined to renew our contract with 3 months free (they only offer 2 months free for existing customers) we have decided to change and go elsewhere. ...read more
Pros
Fast, reliable internet.
Cons
Their support/customer service seems to be lacking in my opinion.
Showing 16-20 of 90 items.
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Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.
Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.