total
Reliability 6.6
Speed 6.7
Support 5.6
Features 6.6
Value 5.8
Average from 20 reviews
Voyager has everything you need to build your business from the desk up. it can provide complete voice solutions over its Internet infrastructure. From simple phone plans to complex bespoke data solutions - including hosting and domain names.
Across the country and 40 strong, the Voyagers are geeks at heart. Developers, Analysts, Accountants, Designers, Dreamers, Doers. That one sales guy, Architects, Ambassadors, Engineering and Lifeline. Some young at heart some wise beyond their years - each and every one a character.
From domain names to voice and video calling, internet plans and digital storage - Voyager will find the right solution for your business.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
The latest broadband provider in our spotlight series is Voyager. They’re a Kiwi-based broadband and communications provider offering some of the best high speed broadband packages around.
Voyager Internet have recently announced the redesigned website launch.
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
total
Reliability 6.6
Speed 6.7
Support 5.6
Features 6.6
Value 5.8
Average from 20 reviews
Douw Steyl7th January 2019
Consistently extremely slow speeds - always customers fault ! ??
None
Poor service and bad attitude
Chris7th December 2018
Great overall RSP.
Good Support Team
Network realability great
No congestion or throughput issues
Price however you get what you pay fpr sometimes and these guys are top notch
Andrew21st September 2018
Years of really great service with Actrix but now a drastic drop in care and service since the merger. Several days to get a response by email if at all. I'm looking to move.
Pretty good on the phone.
Lousy response to emails and constant billing issues
Chris 7th May 2018
I 'acquired' Voyager when the company bought out Actrix (which has provided me with years of faultless service). At the same time I switched to UFB. Both were a disaster. The fibre has never come up to the capacity of my previous VDSL and I have a worse internet connection than pre-fibre. Continuous drop-outs, connection difficulties (unless almost sitting on top of the modem). Voyager have not been able to offer any solutions, or been particularly interested. After many ca ...read more
Bruce Millar5th May 2018
Confusing setup after being advised Fibre was ok then not.
Application started March 1st...final connection ADSL/VDSL May 3rd.
Don McMillan7th April 2018
Got on via Actrix following takeover of Actrix by Voyager. Still deal with excellent Actrix help desk. With phone and landline included. Retained all my email addresses.
Faster (up to 120 Gbs), cheaper ($40/month).
None to date
Caryl Forrest23rd December 2017
I was an Actrix customer (until taken over by Voyager) and nominally remain an Actrix customer of 17 years.
Voyager (Actrix) have continued the excellent high-level customer support available from their Help Desk. Although I have an IT background, I would especially recommend them as an ISP for people who struggle with technol ...read more
Chorus own the UHF radio-link to our rural district, and the cabinet. The gear in this cabinet, and backhaul equipment, is old and needs replacing but Chorus aren't willing to do this. Voyager/Actrix help desk have ident ...read more
Alister Shields11th December 2017
Had to transition from Actrix for my elderly father a process which was a nightmare occuring drip by drip over a period of weeks. Then when my father passed away insisted on charging for a 30 day notice period and sent out a courier envelope with the address label the worng way around....even tried to remove one of those
Reliable internet which did what it said on the box
Poor support from what seems to be a very fragmented organisation. Long waiting times when calling
Peter12th November 2017
Constant outages, terrible customer support
Support, Reliability
Dianne7th October 2017
I was with Actrix. Voyager is somehow involved. I was offered the opportunity to upgrade to VDSL both by email and by direct phone contact. The offer to change to VDSL promised:
Free upgrade
Free upgrade to VDSL
Includes modem rental
Includes upgrade to unlimited data (no more worries about your monthly data cap)
It won't cost any more than your current monthly plan which was around $95 on 5/9/17 for the period 5/9/17-5/10/17
Before the change I had an Internet/ Pho ...read more
The change over was messy:
My order was acknowledged 15 August
The router arrived and I tried to set it up.
I received a message 23 August stating Your service should be active now:
To get online, simply plug in the ...read more
